General Terms and Conditions of Sale and Use

Last updated: 27 August 2026

1. Seller identity

The website divag-studio.com and the DIVAG brand are operated by:

RIOULT & HUREAUX (DIVAG)
French simplified joint-stock company (SAS) with share capital of €15,000
SIREN: 990 955 049
SIRET: 990 955 049 00012
RCS Coutances: 990 955 049
EU VAT number: FR41 990 955 049
Registered office: 3 rue Jules Guilbert, 50000 Saint-Lô, France
Email: contact@divag-studio.com

The store is hosted by Shopify, which provides the technical infrastructure required for its operation.

2. Purpose and scope

These General Terms and Conditions of Sale and Use, the “Terms”, govern access to divag-studio.com, use of the services offered on the website, orders for products sold by DIVAG, and relations between DIVAG and any individual acting for purposes outside their trade or profession, the “Customer”.

Placing an order constitutes acceptance of the version of these Terms applicable on the order date.

Mandatory rights granted to the Customer by the law of their country of residence remain applicable where they cannot be contractually excluded.

3. Products

The essential characteristics of each product are presented on its product page. Before ordering, the Customer should review the description, composition, sizes, photographs and any care instructions.

DIVAG seeks to present products as accurately as possible. Slight differences in colour or appearance may nevertheless result from the screen used, lighting or the properties of the materials.

Offers are subject to stock availability. If a product becomes unavailable after an order is placed, DIVAG will inform the Customer as soon as possible and, depending on the circumstances, offer a refund or another solution accepted by the Customer.

4. Prices

The applicable prices are those displayed on the website when the order is placed.

For deliveries within the European Union, prices include applicable taxes in accordance with the relevant VAT rules.

Shipping charges are stated separately before the order is finally confirmed. Their amount depends in particular on the destination, delivery method and order value.

For deliveries outside the European Union, the treatment of taxes, customs duties and import charges depends on the destination and delivery terms displayed at checkout or in the Shipping Policy.

Where delivery is identified as DAP or duties and taxes unpaid, the Customer may have to pay taxes, duties or fees collected by the authorities or carrier upon arrival.

Where delivery is expressly identified as DDP or duties and taxes included, DIVAG covers the duties and taxes included under that method.

DIVAG may change its prices at any time without retroactive effect on orders already confirmed.

5. Orders

The Customer selects the desired products and variants, checks the cart, enters billing and delivery details, chooses a delivery and payment method, and confirms the order using a button that clearly indicates an obligation to pay.

Before confirmation, the Customer can review and correct the information entered.

An order confirmation is sent to the email address provided by the Customer. The Customer must ensure that the address is accurate and accessible.

DIVAG may suspend or refuse an order in the event of payment failure or refusal, clearly incomplete or incorrect information, reasonable suspicion of fraud, product unavailability, a clearly abnormal order, or an obvious error affecting the price or essential product characteristics.

In such a case, DIVAG will contact the Customer and refund any amounts collected for the cancelled order.

6. Payment

Payment is due when the order is placed. Available payment methods are those displayed during checkout. Payments are processed by Shopify Payments or other payment providers offered on the website.

DIVAG does not directly retain the Customer’s full banking details. The order is prepared only after payment has been confirmed or authorised, unless otherwise stated.

7. Delivery

DIVAG currently delivers in France, to the served destinations of the European Union, the United Kingdom, Switzerland, Norway and Japan.

Available destinations, rates and delivery estimates are displayed at checkout and in the Shipping Policy.

Times are estimates where they depend on the carrier or customs formalities. DIVAG remains required to deliver within the agreed period or, where no period has been agreed, within the applicable statutory period.

The Customer must provide a complete and accurate address. DIVAG cannot be held liable for delay or inability to deliver resulting from an incorrect or incomplete address supplied by the Customer.

In the event of delay, the Customer has the rights provided by Articles L. 216-1 et seq. of the French Consumer Code. In particular, the Customer may require DIVAG to deliver within an additional reasonable period and, if DIVAG fails to do so, terminate the contract in accordance with the law.

8. Transfer of risk and receipt

The risk of loss or damage passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the product.

Where the Customer personally selects a carrier not offered by DIVAG, risk passes when the product is handed to that carrier.

The Customer is invited to inspect the parcel and products upon receipt. In the event of a missing, incorrect, damaged or defective product, the Customer should contact DIVAG as soon as reasonably possible at contact@divag-studio.com, providing the order number and, where useful, photographs.

A failure to report immediately does not deprive the Customer of statutory guarantees.

9. Statutory right of withdrawal

For distance contracts to which the right of withdrawal applies, the Customer has 14 days from receipt of the product to notify DIVAG of the decision to withdraw, without giving a reason. Where several products from the same order are delivered separately, the period starts on receipt of the last product.

The request may be made by email to contact@divag-studio.com, using the model form at the end of these Terms, or by any unambiguous statement expressing the decision to withdraw.

After notification, the Customer must return the product within a maximum of 14 days in accordance with DIVAG’s instructions.

DIVAG covers the return costs by providing a prepaid label. The Customer must not ship the parcel before receiving the instructions and label.

Return address:

DIVAG
72 rue Champion de Cicé
35000 Rennes
France

This return address is separate from DIVAG’s registered office.

The Customer may handle and try the product only as necessary to establish its nature, characteristics and proper functioning. The Customer may be liable for diminished value resulting from handling beyond what is necessary for that examination.

DIVAG refunds the amounts due, including the initial standard delivery charges where required by law, within 14 days of notification of withdrawal.

DIVAG may withhold the refund until the product is recovered or proof of shipment is received, whichever occurs first. The refund is made to the original payment method unless the Customer expressly agrees to another method that does not incur any fees.

The statutory right of withdrawal does not apply to goods made to the Customer’s specifications or clearly personalised, or to other exceptions provided by applicable law.

10. Commercial policy: free returns within 30 days

Independently of the statutory right of withdrawal, DIVAG offers free returns as a commercial policy for 30 calendar days from receipt of the order for all destinations currently served.

To qualify, the item must be unworn, unwashed, have its intact tags and be accompanied by proof of purchase. Reasonable try-on is permitted.

The request must be sent to contact@divag-studio.com with the order number. Providing a reason is optional.

DIVAG provides a prepaid return label. No parcel should be shipped before the instructions are received.

Personalised or made-to-measure products and gift cards are excluded from this 30-day commercial policy, subject to mandatory rights. Sale or discounted products remain eligible for free returns within 30 days.

To receive another size or product quickly, the Customer may return the relevant item and place a new order. Full details are set out in the Return and Refund Policy.

11. Statutory guarantees

The trader responsible for the statutory guarantees is:

RIOULT & HUREAUX (DIVAG)
3 rue Jules Guilbert
50000 Saint-Lô
France
Email: contact@divag-studio.com

Information concerning statutory guarantees under French law

The consumer has two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity appears. During this period, the consumer need establish only the existence of the lack of conformity and not the date on which it arose.

Where the sales contract provides for the continuous supply of digital content or a digital service for more than two years, the statutory guarantee applies to that digital content or service throughout the agreed supply period. During this period, the consumer need establish only the existence of the lack of conformity affecting the digital content or service and not the date on which it arose.

Where applicable, the statutory guarantee of conformity requires the trader to provide all updates necessary to maintain the conformity of the goods.

The statutory guarantee gives the consumer the right to repair or replacement within 30 days of the request, free of charge and without major inconvenience.

If the goods are repaired under the statutory guarantee, the original guarantee is extended by six months.

If the consumer requests repair but the seller requires replacement, the statutory guarantee is renewed for two years from the replacement date.

The consumer may obtain a reduction in the purchase price while keeping the goods or terminate the contract and receive a full refund against return of the goods where:

1. the trader refuses to repair or replace the goods;

2. repair or replacement takes place more than 30 days after the request;

3. repair or replacement causes major inconvenience to the consumer, including where the consumer ultimately bears the cost of taking back or removing the non-conforming goods or installing repaired or replacement goods; or

4. the lack of conformity persists after an unsuccessful attempt by the seller to bring the goods into conformity.

The consumer is also entitled to a price reduction or termination where the lack of conformity is sufficiently serious to justify an immediate remedy. The consumer is then not required to request repair or replacement first.

The consumer is not entitled to terminate the sale where the lack of conformity is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee until the repaired goods are delivered.

These rights arise from Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who obstructs the statutory guarantee of conformity in bad faith is liable to the civil fine provided by Article L. 241-5 of that Code.

The consumer also benefits from the statutory guarantee against latent defects under Articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept or a full refund against return of the goods.

Statutory guarantees apply independently of the commercial returns policy and any commercial guarantee.

12. Liability

DIVAG is responsible for proper performance of its obligations under applicable law.

DIVAG cannot be held liable for damage resulting from use of a product contrary to its purpose or care instructions, normal wear and tear, alteration by the Customer or a third party, incorrect information supplied by the Customer, force majeure, or a third-party service or website independent of DIVAG.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including statutory guarantees, personal injury, gross negligence or intentional misconduct, and mandatory consumer rights.

13. Use of the website

The Customer agrees to use the website lawfully and not to interfere with its operation or security, introduce malicious software, attempt unauthorised access to systems or data, use the website fraudulently, or reproduce or exploit website content without permission.

DIVAG may suspend access in the event of fraudulent, illegal or security-threatening use, without prejudice to the user’s rights concerning validly concluded orders.

The website may link to services operated by third parties. DIVAG is not responsible for the content or operation of those independent services.

14. Intellectual property

Trademarks, names, photographs, videos, text, graphics, logos, designs, models and other website content are protected by applicable intellectual-property rights.

Any reproduction, distribution, adaptation, modification or exploitation without prior authorisation is prohibited, except for strictly private use permitted by law.

15. Personal data and cookies

Personal-data processing in connection with the website and orders is described in DIVAG’s Privacy Policy. Cookies and similar technologies are also described in that policy and in the cookie-management tool available on the website.

Non-essential trackers requiring consent may be used only after the Customer has agreed where required by law.

16. Force majeure

Neither party is liable for failure caused by an event of force majeure meeting the criteria of French law. The affected party will inform the other as soon as possible and take reasonable measures to limit the consequences.

The Customer’s mandatory refund rights remain applicable.

17. Changes to the Terms

DIVAG may amend these Terms to reflect changes in its services, practices or applicable law.

The version applicable to an order is the version accepted when the order is confirmed. A later amendment does not apply retroactively to orders already concluded.

If any provision is held invalid or unenforceable, the remaining provisions continue to apply.

18. Complaints and consumer mediation

For any question or complaint, the Customer must first contact DIVAG:

Email: contact@divag-studio.com
Address: RIOULT & HUREAUX (DIVAG), 3 rue Jules Guilbert, 50000 Saint-Lô, France

DIVAG will seek an amicable solution.

If the Customer is not satisfied with the response, or no response is received within a reasonable period, the consumer may refer the dispute free of charge to DIVAG’s consumer mediator, subject to admissibility requirements:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
France
Website: https://www.cm2c.net
Submission email: declarer-un-litige@cm2c.net

The Customer must first have sent DIVAG a written complaint and must refer the matter to the mediator within the period prescribed by law.

19. Governing law and disputes

These Terms and orders concluded with DIVAG are governed by French law. This choice does not deprive a Customer living in another country of the mandatory protections granted by the law of their country of residence.

If no amicable resolution or mediation is achieved, the dispute may be brought before the competent court determined under the applicable legal rules.

20. Contact

For any question concerning these Terms:

RIOULT & HUREAUX (DIVAG)
3 rue Jules Guilbert
50000 Saint-Lô
France
Email: contact@divag-studio.com

Model withdrawal form

Complete and send this form only if you wish to exercise your statutory right of withdrawal.

To:

RIOULT & HUREAUX (DIVAG)
3 rue Jules Guilbert
50000 Saint-Lô
France
Email: contact@divag-studio.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Product(s):

Order number:

Ordered on:

Received on:

Name of consumer:

Address of consumer:

Date:

Signature of consumer, only if this form is submitted on paper: