Shipping policy

Shipping Policy

Last updated: 31 August 2026

Order preparation

All orders are prepared and shipped from France.

The usual preparation time is 5 to 7 business days. This is in addition to the transit time stated below.

Once the order has shipped, an email containing tracking information is sent to the address provided by the Customer.

Destinations, rates and estimated delivery times

France

Free shipping on orders of €85 or more.

For orders below €85:

  • Pickup point: €3.90;

  • Home delivery: €8.80;

  • Express delivery: €12.90.

Estimated transit time after dispatch:

  • Standard delivery: 3 to 5 business days;

  • Express delivery: 1 to 2 business days.

When pickup-point delivery is selected, the pickup point can be chosen after payment.

European Union — Nearby zone

This zone currently includes Austria, Belgium, Denmark, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Sweden.

Free standard shipping on orders of €120 or more.

For orders below €120:

  • Standard delivery: €9.90;

  • Express delivery: €24.90.

Estimated standard transit time after dispatch: 5 to 8 business days.

European Union — Extended zone

This zone currently includes Bulgaria, Croatia, Cyprus, the Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia and Slovenia.

Free standard shipping on orders of €120 or more.

For orders below €120:

  • Standard delivery: €13.90;

  • Express delivery: €29.90.

Estimated standard transit time after dispatch: 5 to 8 business days.

Europe outside the European Union

This zone currently includes Norway, Switzerland and the United Kingdom.

Free standard shipping on orders of €120 or more.

For orders below €120:

  • Standard delivery: €14.90;

  • Express delivery: €34.90.

Estimated standard transit time after dispatch: 5 to 10 business days.

These destinations may be subject to customs formalities, import taxes, customs duties or handling fees.

Where delivery is identified as DAP or duties and taxes unpaid, these amounts may be collected from the recipient by the local authorities or the carrier. They are not included in the shipping charges paid to DIVAG.

Where delivery is expressly identified as DDP or duties and taxes included, DIVAG covers the duties and taxes included under that delivery method.

Japan

Standard home delivery with signature is free for orders of €199 or more.

For orders below €199, standard home delivery with signature costs €30.

Estimated transit time after dispatch: 7 to 12 business days, excluding any customs clearance delay.

Shipments to Japan are made excluding duties and taxes under DAP terms.

Customs duties, import taxes or handling fees may be charged to the recipient upon import or delivery. These amounts are not included in the shipping fees paid to DIVAG and remain the recipient’s responsibility.

Final calculation of charges

The exact shipping charges and available delivery methods are displayed at checkout based on:

  • the delivery address;

  • the order value;

  • the destination; and

  • the available carrier services.

If an estimate in this policy differs from the rate shown before the order is confirmed, the checkout rate is the offer presented to the Customer before they place the order.

Delivery times and delays

Transit times are estimates. They may be extended, in particular, because of:

  • an exceptional volume of orders;

  • a carrier delay;

  • weather conditions;

  • a public holiday;

  • a strike;

  • a customs inspection or formality;

  • an incomplete or incorrect address; or

  • another event outside DIVAG’s control.

These estimates do not limit the Customer’s statutory rights in the event of late delivery.

Delivery address

The Customer must check that their address is accurate and complete before confirming the order.

DIVAG cannot be held liable for a delay or inability to deliver resulting from an incorrect or incomplete address provided by the Customer.

If a parcel is returned to DIVAG for this reason, additional shipping charges may be requested before it is sent again, after the Customer has been informed.

Receipt, loss or damaged parcel

The risk of loss or damage passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the parcel.

The Customer is invited to inspect the parcel upon receipt.

In the event of a damaged parcel, missing or incorrect product, or tracking that appears abnormally stalled, the Customer should contact DIVAG as soon as reasonably possible at contact@divag-studio.com, stating:

  • the order number;

  • a description of the issue; and

  • where useful, photographs of the parcel and product.

A failure to report the issue immediately does not deprive the Customer of any statutory guarantees or rights.

Returns

Returns are free for 30 calendar days from receipt of the order for all destinations currently served, subject to the conditions in the Return and Refund Policy.

To request a return, the Customer must email contact@divag-studio.com with the order number. Providing a reason is optional.

DIVAG will then provide a prepaid return label and the necessary instructions. No parcel should be shipped before those instructions are received.

Return address:

DIVAG
72 rue Champion de Cicé
35000 Rennes
France

This return address is separate from DIVAG’s registered office.

Please refer to the Return and Refund Policy for eligibility conditions, refund timelines and the statutory right of withdrawal.